MICHAEL R.

I am very pleased with my new Samsung TV. I worked with Angel of the customer support team, and he couldn't have been more helpful. He patiently set up my TV to meet my paticular needs. Without his help, I was ready to return the TV to Walmart. The TV itself is excellent. I AM MOST IMryRESSED with the sound quality. I am hearing impaired and I can enjoy MOST dialogue without closed captioning, but EXTRA LARGE close captioning is avilable for me on screen if I want to use it. I have ONE and only ONE complaint: the TV remote is very difficult for me to use. I suppose it is intuitive, but I find it confusing. Maybe by using it over the next several weeks I will get more comfortable with it. I'm happy with my TV purchase. I am not tech savvy. I have no idea how to provide proof of purchase, but I am real and am a real owner of this new TV.