Michael S.

Tried the premium free 5 day trial, cancelled on day 2. I used the cancel account option from the website and received an email confirming my cancellation (within the 5 day free trial). I checked my credit card account for a different reason (18 days later) and noticed a charge from them cinemadencom. So I contacted them by phone and came to find the email was not really a confirmation of an account cancellation. So I had to re-cancel the account (which was still open), receive a ticket number and now wait for the refund. In conclusion, cancel by phone, make sure you get a ticket number and keep an eye on your payment account. Operator I talked to got upset easy so you need to be relaxed when you communicate with them. -- Good luck..