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Ordered a coat on 11-28-14. Received no confirmation email. Tried to call their customer service number and got a recording. Left a voice mail and have not heard anything. I would like a full refund on this product. They want an order ID - I don't have one because I didn't get a confirmation email. I believe this is a fraudulent site
Tip for consumers:
Don't order from here! They do not contact you back and just take your money
Michele E.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Michele E.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com