Michele M.

This is what I sent Riu they had an excuse for everything!
We arrived at the Riu Jalisco first they serve us hot bottle water and 100 degree weather.
When we get to the room the bathroom didn't have a door to it we had a 6 year old with us.
The shower has hairs all in the shower, the bar area barely had anything in it.
After cleaning the room and spraying it down we went to the buffet to eat since that was the only thing open.
The buffet was horrible picked at food everywhere nothing really to eat because it looked all bad.
The workers were handling food with their bare hands very unsanitary!
The next morning we went for BF they had raw bacon on the buffet ( see attached pic) we could have gotten sick if we ate that.
The soda's and alcoholic beverages were horrible like the water was bad.
Went to dinner at the steakhouse they served us bread on a dirty try ( see pic below)
At the beach you had to rent an umbrella and the beach chairs were old and dirty and needed to be replaced also the locals had a set spot of the beach selling stuff which was not cool they would come up to you and try to sell you stuff ( see pic below)
We could only get one towel a day and we couldn't replace them we had to use the same towel all day and some days it rained so how do you dry off with a wet towel?
I asked for towels and blankets for two days and never received them. Towels were very hard like they didn't dry all the way in the dryer. The ice machine was broken the only one that was working was on the 4th floor we were on the 1st floor ( see pic below)
The TV had very few english channels I know we were in Mexico but we are on vacation we should have had some english tv to watch. They catered to the locals the resort was 95% locals.
I can't believe that you have this resort as a 4 stars it is clearly not even a 2 stars. It was so bad we switched to the resort next door.