Brian, the manager of ACE Hardware in Maricopa, AZ was so customer service oriented. He not only ordered a light bulb for me that they were out of, but let me return my broken one with no charge or hassles that I had purchased there months ago. He remembered me days later when I went to pick up the ordered bulb and had it ready for me with a smile. Thank you, Brian, for making my day. What I expected to be a hassle was a true pleasure.