I'm another angry reviewer who had to cancel my trip because of Covid 19 and the no travel order. I have called customer service multiple times. The home owner won't respond to any of my messages. They have literally stolen $631 from me. I didn't have a choice about cancelling, it's a worldwide Pandemic! I will never use Home Away again. I really want to get an attorney and everyone get together and sue these crooks. What kind of people steal during a National Emergency. I'm so disgusted. DO NOT USE HOME AWAY! Don't rent from Aldophus Wilson in NOLA if he is on any other apps. He will steal your money and ignore you.