Michelle C.

I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore.

First the quality of the clothes is really bad, second I soon as I receive this trash after a month, I asked for return and refund but they kept dragging the solution with question if I would accept discount on the next purchase or taking longer to answer to any of my requests, so after all the back and forth the said I'm sorry but it's been more than 14 days, Can you believe this guys. Worst customer service, with trash clothes. This company is not reliable, the product at purchase is one thing and when get to your house you won't use as a rag, that's how bad it's. They won more than 200$ from me. Waist of my time and money.