I was charged for design when I basically designed it my self and ask Joseph to clean it up. I also asked if I would be charged I was told no at first and later charged when I order more prints. The response time was very unprofessional. I called the office several times for pick and no one ever answers.
When I reordered they told my order was not priority due the size and sent it to Cali when I live in AZ and could have picked it up. There were just so many issues. I am still waiting on my refund and of curse haven't heard a reply and 3 day in reference to it.