Airbnb customer support "Ambassadors" don't know anything they are truly ignorant Peabrain's. The don't even sound like they know what to do or how to handle any situation. There was a lady who kept reading a script sounding like an idiot and not comprehending anything I told her. The host that rent out rooms are unclean and scammers looking for a paycheck. They don't care if you cancel from a bad experience they just continue to do the same thing other in a cycle to make money in a dishonest way.