The review posted on 10/4/11 is a complete fabrication by the owner to try and up his stars on his company.
The thousands of dollars of flood was caused by a clogged drain that clogged on its first use. There is a copy of the receipt on rip off report from the plumbing company that Jeff DePaola was unaware we had which completely unraveled his attempt to keep a security deposit and got him in trouble with his insurance company for lying to them. Once his insurance collection attempt failed, he tried to lie and say items were stolen. A fawcette and a towel rack. Wtf was he thinking?
In the end, everyone has their choice of options on choosing what company they want to do business with. But when you have so many complaints and so many lies an owner gets caught in, what does that say about the confidence you will have in a company that does business in such a deceptive way? Just google his name and his company. We were only one complaint. There are dozens more from renters, owners, and employees that have all been ripped off by him. Yet he consistently just blames the consumer and posts fake comments. The world is not as stupid as you think, Jeff. Your "comments" are obvious when you try to make them look like they are from other people. Maybe less fake comments and more prozac.