Hi, I recently made the mistake to use freelancer.com for the first time to hire someone to complete a project for us. The freelancer was a scammer and a very good one. He made me pay a deposit before doing any work and once I had made the payment he disappeared. Freelancer.com was very unhelpful and refused to do anything about it. I then posted feedback about the freelancer to at least warn others and this was not posted. He was also wearing a freelancer.com Tshirt in his profile picture, which made me think he was a trustworthy member. Even though I have made a complaint along with several other employers about this specific freelancer he is still verified on freelancer.com I would definitely never use this site again and have asked them to close my account and refund the milestone credit I have.
Hi there Michelle, I understand how you feel and I regret to hear that there has been an issue with your chosen freelancer. Our specialized team, who have handled your billing and project issue has sent you an email asking for confirmation if you wish to have your funds refunded to its funding source. Please update ticket ID: RMQ-456-26863 for your confirmation. You can also send me an email at marcusc@freelancer.com and I'll coordinate with our team. Thank you.