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Placed an order and immediately realized there was an old address. I tried to cancel order and there was no option. I contacted customer service (yes, it was at 4:55) and the girl said I contacted the wrong number. I verified what was on site and what was on my call log and it was the same number. Apparently she didn't want to get stuck working past 5 and lied. Emailed customer service and they said once order is placed there is nothing they can do. This whole time I was also trying to get a person on chat and I kept getting the run around trying to get a person. By the time it said I was "holding" for a person, a minute later it said they were closed. I will NEVER purchase anything from this company again!
Ordered something 2 1/2 weeks ago... Still hasn't even left the warehouse.
Michelle R.'s review of It Cosmetics earned a Very Helpful vote
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Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.