I didn't buy anything on their site yet. I've seen some items I'm interested in. A few days ago I saw they were offering a good amount of money to buy a toy set I happened to have in my collection. It seems the toy is discontinued. I took a chance and sent in my item (within 48 hours as they requested). I made sure to upload my tracking number within that time frame also. I also included a printed copy of the invoice in the box ("to avoid a lengthy delay" as their terms say). I wondered if they'd call and 'talk me down' offering to buy it at a cheaper price or something like that, LOL. But they didn't. Within 3 hours of the tracking number showing it arrived, I received the amount promised IN FULL. I was very happy with my experience with them and will sell toys to them in the future! Excellent experience! :)