Please stay clear of this shop, beware, ordered some crystal for anniversary in december, did get immediate email from (donna) stating i could not have the engraving on that i wanted and i would have to change wording, emailed back new request and that was it, never heard from them again, sent them another 3 emails over the next 7 days but didnt get any reply, tried the phone no but all you get is a constant tone, they had already taken my money through paypal so had to open a dispute through paypal, thankfully got my money re-imbursed but shall not be using this shop again