Mihai D.

Hi, I just want to tell my experience with DPD and let people know how bad is the service which they provide. So I found on eBay 4 alloy wheels with tires but the seller have just pick up only and because of that I use DPD the service COLLECTION door to door. I pay for the service I spoke with the seller and all was okay. Next day DPD take the 4 parcel and I wait for them follow day but surprise when driver arrive he have just 3 parcel instead of 4 and I ask him what happen and he said your parcel is in Cardiff by mistake, I said no worries I will wait tomorrow for the last parcel but from tomorrow is now 3 weeks :( I call them a minimum 10 times speaking with 10 different people all told me different stories. Unprofessional and I feel like they don't care about customers because one of the people told me to investigate myself what happen with my parcel :), after that I apply online and tell the problem and when I call again they told me maybe I will receive 50£ after finish investigation, price of alloy wheels was 260 for all, so no even 65£ for 1 alloy wheel but how I can find same model to buy another one. I told them I cannot use 3 alloy wheels 17" and one 19" is impossible and they said 'I'm sorry but this is the rule. I said just to keep the money and send it for charity. I hope someone can see my story and stay away from this company….