I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.
However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.
To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.
Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.
Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.
EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.
Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.
Hello,
Thank you for taking the time to share your feedback.
We would like to inform you that the regional restrictions on our page, as well as the product name itself, clearly indicate the regions in which the key will work. Unfortunately, it appears that you are located outside of these regions, which is why the key will not work for you. However, please note that this is not the fault of the key itself.
We would also like to inform you that your case is already being addressed in ticket 592489. You can access all of your tickets and their status by visiting the following link: https://kingu.in/MyTickets
We assure you that we are doing our utmost to resolve your issue as quickly as possible.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Weronika