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Mike A.

Contributor Level

Total Points
81

1 Review by Mike

  • ZAFUL

6/10/19

GARBAGE site I don't know how this site is still operational.
These guys are straight garbage, I bought 3 items off the site and entered everything like you normally should. The ETA on the items was supposed to be about 6-10 days, I go on the online tracker to check on the items and I noticed 2 have been stuck in transit at a warehouse and is being sent back to the sender while the other hasn't been sent out yet. So I message them asking why the item is being sent back to which they respond with a bs message about my address being wrong and that I need to pay a reshipping fee. So of course I stand my ground and let them know that my address was the correct one to which they finally give in and send said items. When I ask about the 3rd item that is yet to be sent out, they tell me it's out of stock which is odd because they didn't update that on their website so anyways I ask for a refund which I get. About two months later, I still haven't received my items and when I went to go check the tracking # it showed that the items were sent back, when I tried to email them again to figure out why this happened a second time despite having the correct address. They block me & all modes of contact lead to a bad gateway page. So I recommend that no one buy from these guys, the customer service is horrible and from the sounds of it, it seems like I've been scammed a good $75.

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Charlie F. – ZAFUL Rep

Dear Mike,
We apologize for this situation.
All of our items have a processing time that is shown clearly on the product page. Since there are too many orders on our websites, the stock quantity changes very fast.
We can easily arrange an exchange or a refund for you.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service

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Shaun B.
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