I booked with this company because they offered great rental rates. However, after booking is when I discovered I was dealing with a foreign company (not US) who has all sorts of weird policies about damage waivers, liability, rental requirements, etc. There was a significant attempt to obtain personal identifiable information from me after I made the rental. THERE IS NO PHONE CONTACT information for assistance re anything; renters are left hanging if you've got questions and need to talk to a real person. This company is horrible!