Mike C.

This company has fallen off from even the low heights it was already on. Today was another example. Months ago I requested my account be closed, as well as any orders and billing info. Well, that was foolish of me to assume that they follow instructions. They did close my account but they left the orders open, and had my billing info, which I did not have access to once it was closed. How nice! The other day I get an email that an item has shipped from that account that should have been closed, with any orders that had been pending (per my request).

I have no access to my account so I can't request a return. Very sly as well on Wal-Mart's end. I even went to the local store in Eunice, LA and I let them open the shipping container, which, was also a loosely packed white bubble wrapped sleeve one can buy for a few dollars, so my item wasn't even well-protected or marked as being "fragile". No receipt or invoice inside either. The employees at the store were unable to give me any compensation because it didn't have a return barcode or any invoice. They tell me to call customer service. They tell me that I need to reopen my account in order to receive an email with a return barcode. They connect me and I get someone, who tells me that they can't reopen accounts. I explain to her my issues, and she repeats that she can't reopen an account. Reluctantly, because I hate to be that person, I ask for a supervisor. She seems perturbed by this and keeps informing me that they'll say the same thing. Tell you what. Let them tell me that and stop arguing.

She finally gives in and puts me on hold while she looks for a supervisor. I tell her I'll continue to hold for as long as it takes. She makes a smart remark and puts me back on hold for about 20 minutes. In all that time not one person could assist because she comes back on, and I ask why someone hasn't come yet. She says they're busy. After a few moments she hangs up. This person wasted nearly an hour of my time with excuses and attitude.

Luckily, I called back and got someone who was able to reopen the account, so the aforementioned person I spoke with was lying. Was it really that hard to just do your job, ma'am? There are a few agents who are knowledgeable and helpful, but I'm afraid the ones I've come across mostly are not trained well, or just unwilling. Nevermind the site, which is very poor compared to others such as Target and Amazon.