Mike D.

I ordered a large spray of red flowers for my nephew's funeral. I was notified the morning of the funeral that the $100 selection I had purchased was not available, but that they could substitute a similar arrangement. I agreed, provided the flowers were red. The arrangement that was delivered had zero red flowers and didn't come close to approximating the arrangement I originally selected. It's not like you get a "do over" for funeral flowers. I contacted customer service and was offered a 25% refund despite their 100% satisfaction guarantee. Needless to say, I will never use these folks again as they don't stand by their customers.

I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). I wish they had been honest about the delivery date up front. Very disappointing. Based on this experience, I won't be a repeat customer.