First they can't actually get your merchandise to you in a timely manner and their customer service is a joke. As slow as it is I can picture one part time person who is trying to handle the mass complaints and inquiries. It seems almost impossible to cancel receiving additional products. I had told them to stop sending additional merchandise but the charges just keep coming. If you feel it necessary to order use a card you can cancel after your original order to stop the future non stop charges to your credit card. This company is a scam.