Mike G.

This is by far the worst thing a casino platform could do to someone, and someone who actually makes multiple deposits. BetOnline let me create my account and had me signed up no problem. Letting me deposit and even withdraw a few hundreds in the past. But today I won 5,000. Soon after trying to just withdrawal a small portion of that, my withdrawal was declined and minutes later my account was closed. I then called customer service to speak with someone about getting knowledge to what's going on with my account, and where are my funds. I then got transferred a few times, put on hold and then hung up on. So I called back, sat on hold and the reasoning behind my account being closed was "having multiple accounts in one household ". This is entirely incorrect on their part due to the FACT of me only signing up for my ONE account. I have now read multiple reviews on BetOnline and the same issue I'm having with them, hundreds have had the exact same problem. It's honestly very frustrating because I actually love gaming on BetOnline. But they obviously have a very wrong way of conducting their business. It seems to me and pretty much to everyone else that has left a review that when someone wins any good amount from a few hundred, or a few thousand they don't want to follow through with the payout so they close the account and say it's been closed because of too many accounts. If that was the case why did you not only let me create my account but also accept every single deposit I have ever made with no issues but when it's time for you to pay up, BetOnline creates an issue due to them not wanting to pay anyone out is what it looks like. They told me I'd receive an email within 24-48 hours about what their conclusion is. I really don't want to have to take it further but I'm so close to getting my lawyer involved. They need to give me what rightfully mine.