Mike L.

I'm a new user and I signed up multiple accounts with Protonmail which is apparently not allowed, my fault for missing that bit and for not reading everything on the screen. But as soon as I got an email (sent by a bot) stating that my account is under watch for being one of the multiple accounts, I immediately went into salvage mode. I logged onto the platforms that I use Protonmail for and started changing emails and closing down the excessive protonmail accounts. But before I could finish it, all the protonmail accounts are suspended. This was within the 10 minutes when I was trying to close those accounts. No support that reach out to me personally to ask, nothing. The accounts were closed. I wrote in an inquiry about this more than 2 weeks ago now, no response.

Just awful. I get that I violated their policy but I was not aware of it and I acted on the information as soon as I'm aware of, they didn't give me enough time and they did not reach out to me at all to work out a solution together. I can't do anything with one of the platforms because my email is suspended, and I'm stucked here. It's stupidly unnecessary and it just shows where their priority lies, not the customers obviously.

So you've been warned, if you are planning on using the free service and are prepared to pay for this eventually, keep in mind that you're paying to a business that does very little to communicate with their users.