Mt. W.

I had been a loyal Adorama customer for years dating back to the 1990's in NY. I decided I would trade in my old gear and buy new from them. But this time, it all went downhill fast.

First, they messed up my order online and overcharged me. After correcting the mistake, I went through the process three times and had to wait almost 2 weeks for delivery. This is after I became a VIP member with a promised 2 day delivery window.

Since I had already shipped my old gear, I had nothing to film with and had to delay a client for 2 weeks to begin filming so I lost money on that. A few days later, I finally get a call on my old gear and they try to undersell me by over $1,000.00 off the quoted price. My camera was in great condition and I could have sold it for much more, but after an hour of wasting time on the phone we finally settled in the middle and I took a $500 loss.

Now once my new gear arrived I was happy, but I had a slight problem on set with the new Ronin gimbal as one of the motors seemed to have a hiccup at about 70% movement.

Adorama told me to send it in and they would offer an expedited service to replace it. I figure I am going to be down a gimbal a day or two and I'd make it up. 2 days pass and I hear nothing, even though I was promised a replacement. I call back and they tell me they are sending it today. Another day passes and nothing. I call and get online again, and they tell me it is being sent. Again, nothing comes. Now it's a week later and I'm trying to explain to my client why there's no gimbal.

I call Adorama for a 5th time and the customer service rep tells me there is none in stock and they have no date to ship. They will offer me a $350 credit when a new gimbal costs $499 plus tax. After all the excuses they spit at me, it's 8 days later and I have no replacement.

Finally today, I was told that they would ship a replacement and make this right.