Ordered a TV 73 days ago. I have called 5 times with most hold times lasting 30 minutes or more only to be told 38-40 days as they ship directly from the factory in Asia. The calls after waiting 38-40 days both indicated they would get back to me, which never happened. I have sent 3 emails, no responses. The fact that this website rates Joe's AV so high gave me some confidence that waiting a little while would be the biggest issue. 73 days and no TV is a big issue, not returning calls and emails is a big issue. Do not trust the sitejabber rating for Joe's AV.