I wanted to love this company. Items are cute, medium quality and a bit pricy. My last order, however took 11 days to arrive and missed a very important birthday. I reached out to customer service and asked that they consider not using UPS since they are so slow and eventually transfer to USPS anyway. Instead of kindly receiving my feedback, Joy W. The rep responded argumentatively about their policy and the number of days to delivery. Nope. Never again Natural Life.