Milvia v.

I placed an online order well on time paid for a delivery in London on a precise date. The parcel was not delivered the tracking of DPD indicating the parcel was in hold at their depot because the cage was damaged. I contacted the client service of Fortnum&Mason asking to address the matter asap. The only thing they proposed was a new delivery a week later. No compensation offered for the inconvenience - not to mention whether the new date was convenient which was not. Incredibly poor PR; poor customer service bordering on incompetence. I forgot this was meant to be a birthday present, the respect of the delivery date was really important.

Selling on Vinted is an experience verging on absurdity.
If a size is given why on earth are people asking for the measurements. Do they do the same when buying on line? I don't think so.
Items are sold at a pittance and still buyers want to negotiate the price arguing for 5Euros less on a price of 20Euro. It costs me more to sell an item on Vinted (the back and forth of messages, printing the label, going to the drop off point) than to make a seasonal trip it to a second-hand shop where my items will be sold at a far better price, faster and with less hassle. In addition, selling on Vinted takes forever, in the meanwhile the seller is stuck having to store all these clothes that are not needed anymore.
Frankly, not the best place to sell.