Mima B.

Ordered a pair and of women's tennis shoes with expedited shipping. Took over 10 days to get the shoes. I called to inquire about what their version of expedited shipping was and was told 1-2 days. When trying to deal with finding my shoes they said "expedited shipping" wasn't an option on my product (yet it was listed as an option on the website). I asked for a refund and received back the fee for expedited shipping.
Order finally arrives but when I open the box I find a huge pair of black men's dress shoes!
Call to notify company of error and request a return and they want me to pay for the postage to return their mistake! I say NO WAY am I paying for their mistake! Finally get a return merchandise authorization and send the shoes back with a note about the box not matching the shoes inside the box. I call requesting a full refund and the idiot on the phone says that shipping and handling is not refundable. I ask his full name and employee number and says they are not allowed to give either nor are there any supervisors available. Finally find out he is in the Philippines and "can't transfer me to a supervisor." Needless to say I told him I would be disputing the fee with my credit card company and reporting them to the BBB for false advertising and anything else that may apply in this situation. They made the mistake of having a survey at the end of the call and the only reason they got 1's on their review was because zeroes weren't an option. Use this company at your own risk/peril!