Mimi D.

For as much effort as they put into designing great looking furnishings, too often they fall short on quality of materials used and customer service. I am quite surprised by the negative reviews of merchandise at their site. Don't know why these reviews don't get them to "up their game." They have these great looking rugs, and then you read the reviews and you find they do not wear well -- loose loops, falling apart, etc. While it is always hard to judge color on a monitor, they seem to "pump up" the color in their images which is misleading. They make the colors more vibrant than they are in the actual merchandise. The negative reviews at their site makes me think they do not test things and have issues with quality control. Their website / shopping cart does not function properly. Trying to use their system to get a shipping quote made me want to pull my hair out. After my most recent experience I would give C&B 5 stars for design (really like the look of their furnishings) and 2/5 stars on the rest.