MIni P.

Stay away from Sareez.com. This is by far the worst experience I had with an international purchase. They messed up my alterations and when I complained they said they followed the measurements as provided. I then took pictures of the lehenga with measuring tape for proof. They then said they couldn't use my measurements because of the material and because the blouse would fall off due to the request of the back design of the blouse. Shouldn't they have informed me of this prior to starting the alterations? Once I said I would go online and post about their poor service they said they would reimburse me my money and credit on their site for return shipping. When I went to ship the item back I found out it would cost me $70. Since I didn't plan on purchasing from them ever again, a credit for shipping on their account would not be useful for me so I asked if they could just reimburse me $70 on my credit card rather than the full cost of the outfit. I would use this credit to have alterations done again in the states. At this point they said they are changing what they originally offered me to just $20 store credit and for me to keep my purchased item. I couldn't believe it. I then told them this is why they have such bad reviews (which I discovered after my horrible experience) and that I plan on going online and voicing my concerns. They then went back to the original statement that they would reimburse me for the cost of my outfit and provide store credit for shipping cost once they receive the item back. How can I trust a company that goes back and forth on what they communicated? How do I know if they will honor this agreement once they receive this returned purchase? Stay away from Saarez.com if you want a worry-free service. It has been a nightmare!