Miroslav S.

I use this site regularly, ordering about 10 parcels a year. Prices and stocks are good. However, now and then a problem occurs and you realize how shabby this whole business project is.
My case: I ordered a book, it did not arrive even after a month. I complained. The customer service asked me 7 (!) security identity questions and after this thorough security investigation it gave me a piece of generic advice that I should wait some more. Lovely.
A few months later: A book ordered for Christmas in late October arrived in late January. I was so disheartened by my customer service experience that I didn't even bother to complain this time.

80% of all orders will be delivered all right. But with the last 20% - it is horror-show with you saying good bye to your money.