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Ultimately the problem with this site isn't the game, but the people playing it. I turned my chat off almost immediately due to s*x harassment issues, and there is ZERO sportsmanship with this app. People will play at a lower level than they are actually ranked, just to boost their scores. People resign if they make a bad move or lose their Queen. They take FOREVER to make a move sometimes. (Like it's an app on your phone, not rocket science, it's not that deep.) They abandon games if they make a bad move, or intentionally try to stalemate you out if they know they're going to lose. The abandonment thing is a big problem, because even though the app has an "auto-resign" feature, it takes at least 5 minutes to kick in, and then when it does kick in it's another 3 minutes on top of that. The game is great, and the app is okay... But they need to regulate this stuff more because people get on this site and act like a**h*les. 🙄
Jessy C.'s review of Chess.com earned a Very Helpful vote
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Hello, we're so sorry to hear about this, and we want you to know that player abuse is not tolerated on Chess.com:
https://www.chess.com/legal/community
We are constantly expanding our efforts including automated chat moderation systems, as well as dedicated moderators. We're also expanding our system to detect and prevent stalling. We ask that players please reports instances of abuse or stalling as shown here:
https://support.chess.com/article/209-how-do-i-report-someone
You can also write to us at support@chess.com for assistance. We are here to help!