First off, they sell used makeup. It's not entirely clear on the site, so just know what you're getting in to. I personally don't think it's a big deal because I've always shared makeup with my sisters, but it's not for everyone. I made my first purchase and was pleased. Also, I got a FREE Goodie Bag of makeup and samples because it was their Birthday.
Hi Mia! Welcome to the Glambot Fam. Very sorry to hear that some items arrived damaged. Not sure if you are oversea from the U.S., but sometimes packages can get a bit rough handled. We do try our best to package orders so they arrive in the best condition possible. Thanks for your honest review :)