M K.

I purchased a one year subscription. I only used it the first 2 mths., I had lost track of it. When it came time for auto renewal, I tried to cancel. Clickasnap will not send you a courtesy reminder of upcoming payment withdraw due. But they will send you a notice of payment taken from you. On a refund request, Clickasnap refund policy says, "they must contact customer support WITHIN THIRTY DAYS of their purchase detailing the reasons for their concerns and providing proof to support their concerns". An auto renewal starts a new purchase with a THIRTY DAY TIME PERIOD. I tried to cancel on the second day of those thirty days. They would not honor their word. Clickasnap said to me in an email, "you are authorizing the auto billing of your subscription payments UNTIL YOU DECIDE TO CANCEL." and "Remember, you're in control of your payments and can cancel or downgrade ANYTIME." I find this refund policy a failure, swindling.