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Mike K.

Contributor Level

Total Points
80

1 Review by Mike

  • American Home Shield

4/18/24

DO NOT BUY IF YOU LIVE IN A RURAL AREA - IT'S A SCAM! Bought a warranty for my mother's house in rural Michigan. Put in a service request for her fridge and they couldn't find anyone to fix it. Said we could look, we couldn't find anyone and paid out of pocket. Had an issue with her furnace. Called for a list of approved providers, they wouldn't provide one and we couldn't find anyone who took AHS and paid out of pocket again. Called to cancel contract and ask for full refund. After endless script entries trying to get me to keep it, they refunded the service fee for the fridge but refused to refund the monthly premiums and CHARGED ME A $21.95 fee to cancel a contract that was worthless. This was false advertising of the highest order. AHS claimed they covered the area (a competitor wouldn't provide a quote because they were honest and said they couldn't provide coverage in her area), took my money knowing they could never provide service to her area. I'm out $400 due to these scammers. Stay away.

Tip for consumers:
Their customer service is the absolute worst. They don't listen, they just follow their script of responses and tell you too bad if they can't provide service.

Products used:
Home warranty

Service
Value
Quality

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