I ordered items that were in stock and then my order was delayed in shipping because the items were not available. My options were to wait or pay additional fees for shipping. Two of the stuffed animals I ordered were in terrible condition and they were shipped in a box with no protection not even tissue paper. Obviously quality control is not a priority. I tried to get a response to no avail except a message saying that they were a family owned business. I expect better service. Additionally, I notice the company does not post any reviews on their website unless they are positive.