Pretty shocked at the poor reviews on this website. I have used them for over a decade, making 2-3 albums a year from them. Wait for when their special offers come around which do so very often - you should never pay more than £40 - £50 for a 100 page A4 personalised photobook. The software I have got used to... it can be frustrating, but once you know its nuances, you get used to it - that said, it has all changed for 2020! The final product is excellent, production and delivery quick, and customer service ok, especially on the live assistant.