Moira s.

My sister booked a ticket to Sri Lanka via them. They took her money and confirmed that they had taken it and that her seat was booked. 4 weeks before travelling she emailed them (they advise to email as due to covid they are busy-this message is on their recorded message when you phone. So she emailed them, not once but numerous times. There was no acknowledgement of the email and no response. She kept trying to phone constantly asking for her e - ticket and no response. On many occasions she would be in a call que and then when she got to number 2 or 3 on the call que the call would be dropped. She kept emailing but no response. Now 2 weeks before travelling she is getting v nervous, stressed and worried as usually e-ticket should come through 4 weeks prior to travel. I desperation she phoned the airline direct to check with the airline. They then informed her that there was no seat booked for her by anyone. So Dream world flight travel had taken the money from her account, confirmed to her that the seat was booked and have been sitting on her money without having booked her ticket. She transferred the money 3/ 4 months earlier. Shocking. The worst part is that despite trying to contact them there's no response to either emails or phone calls. Had she not called the airline she would be none the wiser. Shocking. In addition I booked my flight via them and had to badger them to send my ticket. I made numerous phone calls before getti g through to an agent and I made so many calls before getting through. I believe I only got through as I was so persistent and each time I tried calling I was constantly put into this que, and the all was dropped. From our experience it is too risky to use them. Both mi e and my sisters experience has not been good. Indeed we are still waiti g for the outcome of the unbooked ticket, despite them taking the money. When she asked whether she can book a ticket for that date. The airline quoted double the price that she has transferred to Dreamworld travel. The airline have advised her to go back to them and ask them for the ticket. On top of that the date of travel is really important as we are going back with our father's ashes. This is stress that we don't need. Not a nice experience we will not be booking via them again and will advise freinds a family to avoid them too.