Molly F.

I don't know what happened to this company! They were extremely helpful and responsive a couple of years ago when I first started using them for design, implementation, and hosting. Then if a part of my site would stop working or need attention, and support would take a few days to get back to me. Then a few weeks to get back to me for the next problem. Now it takes MONTHS for support to address tickets. It took IntoTheDarkroom over two months to implement a new SSL certificate on my site (something I would have thought was an easy process), and they required me to do about half the technical work myself. They've completely ceased contact and my ticket remains open for several other issues I'm having, one of which is the (pretty major!) problem of my contact inquiry form not working. I'm sorry to have to leave because they have competitive pricing and I like their site designs a lot, but the problems they seem to be struggling with in regards to technical support and customer service are disastrous. I cannot recommend them, at all!