Monica C.

I stopped shopping at Zara years ago for the only reason their return policy and customer service is awful. I recently received a gift for my son from Zara oh great. I had to exchange a straight exchange for size and they refused to do it. I contacted customer service and they still aren't resolving my issue or return. The item I want to do a straight exchange still has tags on never been worn it's a straight exchange same item for the correct size. It was a gift that was purchased in Europe from my in laws who didn't keep receipt would receipt even work here in Canada. They carry the item here the exact item I just need the correct size. I don't understand your policy it's ridiculous and I will continue to never shop there again and I hope to never receive any gifts from your store ever.