Monica H.

I bought a Purple 2 and really liked it. However, right after their 100 day trail period ended, the mattress began to deteriorate and now sags horribly. It is causing back and neck pain. I contacted the company many times, but all they agreed to do was replace it with another mattress, exactly the same. Why would I want another mattress that only lasts 3 months? I have continued to contact them and have even tried negotiations with the BBB, but they refuse to refund anything. It looks like I am stuck with a mattress that only lasted just over 3 months, and I paid almost 2 thousand dollars. Stay away from this company, their product is not made well enough to last and they only back it up just long enough for it to start to fall apart!

I bought this mattress in King size, and really liked it. It smelled pretty bad for awhile, but then got better in a couple weeks. Was very bad the first few days though. It arrived quickly and I was very happy with it, super comfortable mattress. I would even say I loved it! Several months in though, it began to fall apart a bit. It was like I was sinking in the spot where I slept. I think it is called crowning, but there were definite divets on both sides. I contacted the company, and at first they seemed helpful, but the customer support quickly deteriorated (much like the mattress itself!). At first, they said it sounded like the mattress was defective, and they would replace it. Then they said I needed photos of the tags, which I provided. Then they said they needed photos of the mattress, which I provided. No, more photos of the mattress were needed, from different angles. Okay, I provided them. No, that wasn't enough, then they needed photos of myself lying on the bed in different positions. Really? I'd rather not do that. Well if I won't then they would need photos of a heavy object like a bowling ball on the bed, photographed from multiple angles. Um, I don't own a bowling ball, and it is within the 365 day trial period, why do I have to provide all this? Because I was getting a replacement. Okay, never mind, I don't even want a replacement anymore (I decided I didn't want to ever have to deal with them again, if the same thing happened to the new mattress. I had to take all the covers and mattress pad off and on the bed over half a dozen times already and by this time I was nearing the end of the 365 day trial period - coincidence?). Fine, all I have to do is donate the mattress myself to a donation agency and get a receipt and I would be reimbursed. I live in rural Maine and don't own a large truck. This is a King sized memory foam mattress. How am I supposed to do that? Haven't returned it yet because I haven't figured out how to yet. The 365 trial is over. DO NOT PURCHASE THIS MATTRESS, it is a scam!

The dress was lovely, but woe betide you if you ever need to work with either the website or their customer service. They are soooo bad. Also be careful of their saying there is a discount on your dress and then never giving you the discount. I called over and over, spoke with various people who said they would contact me back and fix the issues but never was contacted. Tried to contact them online but the website wouldn't let me. They asked for a review by email, so I said the dress was nice but the customer service was terrible and they wrote back saying my review didn't meet the website's standards so they couldn't post it! I am thinking of contacting the BBB.