Monica L.’s Reviews of Retro Stage & more

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2/3/24

They sent the wrong size. Asked for more money to send the correct size. The shoes look very cheap. I have to pay to return them for my money back.

Tip for consumers:
Stay away.

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Candy L. – Retro Stage Rep 2/8/24

Hello Monica,

I'm truly sorry to hear about the confusion regarding your order. We strive to provide precise and efficient service to all our customers, and it seems there might have been a misunderstanding in this situation.

I want to assure you that if we have made an error with the size, it is our policy to correct it at no additional cost to you. You should not be required to pay for receiving the correct size if the mistake was on our part.

In order to resolve this matter promptly, could you please provide more details about the product and the size you originally ordered? This will help us investigate the issue more thoroughly and ensure that the correct item is sent to you as quickly as possible.

Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.

Thank you for bringing this to our attention.

Best Regards,
Retro-stage