Monika L.

Booking.com seem to be very much in arrears complying with with their refund policies. I was offered to cancel a booking due to the information supplied by the hotel being incorrect on the site free of charge. I had paid a deposit of 70 Euros. I confirmed with booking.com that the refund would be made in March. Guess what... I am still waiting for the refund today! I had lots of very friendly and helpful conversations with the Customer Services employees, but we are not getting any closer to a resolution. Todays reply was that Booking.com is now reimbursing me from their own pocket and that this kind of thing takes extra long... how long they could not say... I asked to speak to someone in charge and was fobbed of with the reply that any manager or supervisor in charge would tell me the same thing... I travel a lot and have so far used them exclusively with no complaints at all... Now I am having second thoughts.