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Monika S.

Doha, Qatar

Contributor Level

Total Points
83

1 Review by Monika

  • Fruugo

1/20/24

I had a highly frustrating experience with Fruugo.com. I ordered a juicer piece in October 2023, and they used a Malaysian company for delivery, which sent the completely wrong item. Despite providing strong evidence with pictures, they insisted it was correct. Moreover, I was charged twice for delivery - first during the order, and then upon delivery without any prior notice. The delivery cost exceeded the juicer piece's price. When I complained, Fruugo.com dragged the resolution, repeatedly requesting evidence from different agents. It's been four months, and the issue remains unresolved. I haven't received the correct product or a refund, leaving me unable to use my juicer. Avoid Fruugo.com at all costs.

Tip for consumers:
Nightmare experience with Fruugo.com !!!
Incorrect product, double delivery charge, and endless delays.

Products used:
Slow Juicer Blender Spare Parts For Hurom Hu-100
HU-200 Hu-300 Hu-700

Service
Value
Shipping
Returns
Quality

Monika Has Earned 3 Votes

Monika S.'s review of Fruugo earned 3 Very Helpful votes

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