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Sent for a dress in two sizes- medium which would normally be by size and a large one just in case! Both were too small. Sent them back via Royal Mail and sent Metisu the number and an email to say if I got my money back I would put it up on this website! Yesterday nearly a month after I sent the dresses back I emailed them to find out if my dresses had reached them and today I have had an email to say my money ( -£10) had been refunded
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Dear Morag,
We are sorry to hear that you did not find a dress which fits you.
The shipping time is out of our control. It depends on the shipping method you choose. We always make the refund for you as soon as we receive your return parcel. Besides, please kindly understand that we need to refund you deducting the shipping fee £10.21 we ship to you. Original shipping fee is non-refundable. We will only refund the amount you paid for the clothes but not for services, except in cases where we have made a shipping error. More information about the Return&Exchange Policy is available here: https://www.metisuboutique.com/help/return-exchange.
If you have any questions, please feel free to contact us by contact email support@metisu.com.