First of all, they require photo of a recent, signed doctor's prescription. If you don't have one then you can't buy glasses from them. Second, they "interpret" your doctors handwriting and have no space to enter comments to confirm the writing. Third, they text you after you order to try and get you to add on stuff and the FINALLY request the pupil distance. To answer them you have to text back a photo of your debit card, strip up, under your nose. I hope nobody steals my bank information using that photo. Overall, this experience was unnecessarily tedious, uncomfortable, and I will not be using them again.