Marin L.

This has been an unbelievable, airtight scam.

The website offers discounts with the foreverclean membership. They say we will have to pay the full price of the cleaning if we cancel the membership, which appears to be $150.

When trying to cancel, we are charged $230, fees which the company claims to have told us about at the time of purchase.

I placed a dispute with my credit card company for the $230 that I had to pay to get out from under the forever clean program. My dispute was denied, despite providing many screenshots of the website and "the fine print" explicitly mentioned on the website before purchase. The company uses screenshots from some other source—not where I signed up—which imply that I knew exactly what I was signing up for. No amount of evidence provided could strengthen my case with the credit company after Homeaglow's documentation.

What's more, when I placed my dispute, homeaglow immediately sent an email claiming that my money was refunded. This, I later found out from my credit card company, was not true.

When we sign up we apparently sign away our right to a class action lawsuit, though that's exactly what this situation needs. It's an enraging, elaborate scam. I feel so powerless.

Help yourself. Do not use this service