M P.

I ordered flowers for an event that was cancelled due to a family tragedy. When I went to cancel my order 3 months before the flowers were due to be delivered, their own website said the cancellation fee would be 15% (see image), which I was fine with. I hit accept and proceeded with the cancellation. I then received a call from them saying they were going to charge me an additional 20%, even though I had accepted the 15%. After bouts and bouts of phone calls, I am horrified. They refused to make it 15% and were extremely difficult to work with.

They also admitted they are not USA-based, which does not bother me, but it seems so strange to lie to customers about where their flowers are coming from. They are based in Delhi, India. Why lie about where you are located?

This is a scam business and I am extremely disappointed in their customer service and lack of transparency. I highly recommend Flower Moxie.