M R.

To start, our dog was recently diagnosed with DCM (Dilated Cardio Myopathy). For those of you who, like me, had never heard of this before, it is basically an enlarged heart that beats weakly and irregularly. So, our dog was given a few different prescriptions, including one that was hard to find. Not all online animal pharmacies carry it. In fact, most don't. The reason why we don't want to keep buying the medication directly from the cardiac vet is because it is at least an hour drive EACH WAY. Cardiac vets are few and far between. Anyway, when VetRxDirect received our order, they faxed the authorization request to the coronary vet a total of 3 times, with no response! My husband called the vet and they told him that their fax was VERY UNRELIABLE. So, VetRxDirect and I were emailing back and forth. Once I found out that the fax basically didn't work at the vet's office, I told VetRxDirect to call the main number to get the authorization, which they did. Now, above and beyond... we had paid for 2-3 business days shipping because we were about to run out of pills at home. But it was taking our vet so long to get the prescription authorized, so once VetRxDirect got the authorization, they shipped it NEXT DAY DELIVERY, which made it so we had the prescription in hand just in the nick of time, as we had given our dog the last capsule we had that morning! I can't thank VetRxDirect enough for what they did. If not for them, our poor dog might not have made it to another day. The prescription medication regulates her heartrate. She needs it to live. VetRxDirect has a customer for life.

Last year, after placing my first order with Pet Care Rx, I signed up for Pet Plus and then wrote a bad review about it. However, I kept the Pet Plus for the year and kept ordering from Pet Care Rx, mostly because I can't find my dog's favorite toys on any other web site. So then it came time for my Pet Plus to renew and I was keeping an eye on my credit card for the fee. (If you remember, last year I was quoted $99 for the year but was then charged $108 and change, and was never told why.) So imagine my surprise when I was charged over $150! I immediately sent off an email to their customer service telling them to cancel my Pet Plus and my whole account. I got back an offer to cut the Pet Plus fee by 50% and was told that the fee had gone up. Most prices have gone up, but who takes a fee from $99 a year to over $150 a year?! That is just ridiculous! I imagine they are going to lose a lot of customers on that. As it is, no matter what happens, this will be my last year with Pet Care Rx. My dog is just going to have to give up her favorite toys!