Margaret B.

I purchased two round trip tickets through Cheap Tickets on Condor Airlines from San Antonio, TX to Frankfurt Germany for 31 May 24 to 14 Jun 24 and bought two other tickets from Cheap Tickets on KLM Airlines which was supposed to be for 01 Jun 24 630 pm from Frankfurt GM to Amsterdam with a connection to Southampton England at 0855 am 02 Jun 24 to take a 12 day cruise on RCCL Anthems of the Seas returning on 14 24 Jun a return flight on KLM Airlines to Amsterdam back to Frankfurt GM. I booked a hotel for the night in Amsterdam but had to cancel when I received email that KLM cancelled our flight and changed it to 01 Jun 24 1440 which I accepted I had no other choice at the time. I wasn't aware my tickets were nonrefundable until I tried to make changes on the KLM Airline and to book my seats for Condor Airlines. From 19 Feb 24 I contacted Cheap Tickets for assistance to help me with making changes with the Airline tickets and was to I needed to contact Condor Airlines in which they explained I had ECO nonrefundable and nonchangeable tickets and that I could not pay extra to change the dates only option I had was to cancel. I even did what Cheap Tickets said when I called several times that they were sending my request for refunds for the cost of all the tickets which came to $3,153.56 dollars. They offered me a $100 Expedia credit for the Amsterdam and the hotel since it was their fault for the change in flights. They said they could not refund me for the KLM flight because I accepted the change in the flight which I had no other choice but to accept through the email they sent. I had booked my seats and luggage and Condor said they would refund that part since I booked them through the airline. With all of this that Cheap Tickets put me through for the last 3 days and not even wanting to provide me with the corporate telephone number or email address they told me I needed to contact Expedia if I had an issue because they fall under them. I've had to cancel my cruise in England, transportation to and from the Airport, and hotel as well. I was willing to pay extra for a change to the Condor flight and Condor Airlines would not even do that so that I would not lose thousands of dollars I paid for my tickets. I was told if I had paid for Reg ECO tickets if would have included my luggage, overhead, seats, and meals which was never presented to me through Cheap Tickets and cost less by going directly through Condor Airlines. Cheap Tickets lied about contacting any airlines regarding my issues and with being under so my pressure from both Condor Airlines and Cheap Tickets I cancelled my reservations in which I could have used the tickets to Germany to visit my family but once my mind cleared and I realized later I phoned to see if Condor Airlines would allow me to have the tickets reissued for the same time frame they said since I cancelled there was nothing they could do. Anyone in my position would have probably done the same thing (stress makes you do things you usually wouldn't do). I would tell anyone not to use Cheap Tickets for any purchases because they aren't reliable and trust worthy. They keep you on hold for so long expecting you to hang up or get discouraged. I do have all of my receipts for all the purchases and cancellations I had to make. I pray this doesn't happen to anyone else. The loss is devastating but we will be okay but others in this situation may not. I just wish I hadn't been so upset and emotional that I would have been able to not cancel the tickets in order to have seen my son and his family in Germany which we haven't seen since the pandemic. I will provide if I need to I have many documents.